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SHIPPING & DELIVERY

ATY Home Décor offers FREE shipping on all orders of $100 USD or more.

Orders under $100 USD are subject to applicable shipping charges, which will be calculated at checkout.

Our products are handcrafted and shipped from our workshops and warehouses located around the world.

Made-to-Order Chandeliers: Our made-to-order chandeliers typically require 7–14 business days for production. Once completed, they are shipped via an express carrier such as FedEx, UPS, or DHL. Please allow approximately 7–10 business days for delivery after shipment.

Smaller Fixtures & Pendants: Our smaller fixtures and pendants are typically ready to ship after order processing and are sent via Standard Shipping. Please allow approximately 14–30 days for delivery.

All production and delivery timelines are estimates. Actual shipping times may vary depending on product availability, item size, destination country, carrier delays, customs processing, and other circumstances beyond our control. Our team is committed to processing and shipping your order as quickly as possible.

DELIVERY CHANGES

You may request a change to your delivery address at any time before your order has shipped. Once an order has been shipped, we may be unable to change or redirect the delivery address.

ORDER STATUS

Once your order has shipped, we will email you the available tracking information.

If your order includes multiple items, they may be shipped separately and may have different delivery dates and tracking numbers.

You can track your order and view available delivery information through Your Orders at atyhomedecor.com.

TARIFFS AND CUSTOMS

ATY Home Décor manufactures and sources products from around the world. Depending on the product and destination, your order may be shipped from a country outside your home country and may be subject to tariffs, customs duties, import taxes, or other fees imposed by your local government or customs authority.

Our product prices and free shipping do not include tariffs, customs duties, import taxes, or other government-imposed fees. Any such charges assessed by the destination country are the responsibility of the customer.

ASSEMBLY

We want you to be completely satisfied with your purchase from ATY Home Décor. Due to the size, design, or delicate nature of certain products, some items may require assembly upon arrival. Shipping certain components unassembled also helps protect fragile materials and reduce the risk of damage during transportation.

Our products are designed with straightforward assembly in mind. If you encounter any difficulties or have questions during assembly, our customer support team is available to assist you.

If you have questions or need assistance with your order, please complete our contact form.