FAQ

Frequently asked questions.

• How long is the delivery? 
  We ship from different location worldwide as we are direct manufacturer distributor, most of products delivery time takes 12-21 days.
• How much shipping costs? 
  Shipping is free for any order over $100.
• Are returns free?
  Returns are not free, but if any product arrives damage we will replace it without having to return the original one. 
• Is there any warranty?
  Warranty provided by manufacturer if you received the product with any issues just reach back to us and we will do our best to help.
• How do I contact customer service?
  By email at contact@atyhomedecor.com or using this form 
  https://atyhomedecor.com/pages/contact-us

• What is Route?

  Route is a mobile app that allows you to visually track all of your online orders in one place. No need to dig  through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

  Haven’t downloaded the app yet? Download here

   

  Route+ - Package Protection Only

  What is Route+?

  Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

  Purchased Route+ and need to file a claim? File here

   

  Route - Visual Tracking and Package Protection 

   What is Route?

  We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

  Route+

  Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

  Purchased Route+ and need to file a claim? File here

  The Route App (Free)

  The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

  Haven’t downloaded the app yet? Download here

• Route+ premiums for items over $100 may decrease or increase depending on seasonality, industry, or loss rate.