Return And Refund Policy

If you're not satisfied with your order for any reason, we offer a 30-day money-back guarantee on all products from the date of delivery (excluding Shipping Insurance). For more details on returns, please visit our dedicated returns page.

Any damaged, defective, or missing components must be reported to our customer service within 15 days of receiving your order. Providing photos and/or videos will help our representatives assist you more effectively and expedite the resolution process.

To qualify for a return, items must be returned in its original packaging, unused, unworn, and uninstalled, with all tags and labels intact, and in the same condition as when received, in order to receive a full refund.

Please note that customized orders cannot be returned due to the costs involved in their production. This includes chandelier orders with custom handblown glass and/or specific suspension cable lengths, which are not eligible for a refund. Our No Return policy also applies to light fixtures made to custom specifications.

Initiating a Refund

  1. Please email our customer service team with a detailed description of your issue, along with any relevant photos or videos. If we have enough information, we will send you an RMA number along with a return address for your order. Items returned without prior notification and/or an RMA number will not be accepted. Due to the custom nature of many of our products, we cannot accept returns for reasons such as no longer needing the item, finding a better price, or delays caused by the courier
  2. When returning your order to our warehouse, please include your information inside the package and use a carrier that provides tracking. Customers are responsible for all return shipping costs, including any applicable duties or taxes related to the return.
  3. Once your returned item arrives, we will inspect and test it (if applicable). You will receive an email confirming receipt of your return. We will notify you regarding the approval or rejection of your refund based on the eligibility criteria outlined earlier. If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within seven business days. However, if the item has been used and shows signs of wear and tear, a full or partial refund, or store credit will be issued based on its condition. ATY reserves the right to charge a 15-65% restocking/refurbishing fee on returned items.

We do not cover installation costs, or any other expenses incurred by the customer related to the products we sell, under any circumstances. The maximum refund will be limited to the total amount of the original purchase.

Order Cancelations

Once an order is placed, we cannot guarantee that it can be canceled. We aim to ship orders promptly, and once the order is handed over to the carrier, cancellation is not possible. If the order has already been shipped, returnable items can be returned upon receipt in accordance with the policies outlined above.

Exchanges

To exchange a product, please return the item according to the return conditions outlined and then place a new order.

Damaged or defective items

If you receive a damaged item, please accept the package regardless of its condition. We will replace items that are defective or damaged. If you encounter such an issue, please notify us immediately using the contact page. Photographic evidence will be required for the replacement of any parts or the entire order, as applicable. To qualify for a replacement due to damage incurred during shipping, this must be reported within 5 days to meet insurance claim time restrictions.

Need Help?

You can always contact us for any return related questions by filling out our contact form.