Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All Refunds are subject for final approval by sales representative, customer is required to provide enough proof for refund reason.
Returns won't be authorized for following reasons:
1- No Longer Needed.
2- Better price available.
3- Arrived late by courier.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@atyhomedecor.com .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@atyhomedecor.com and send your item to: ATY Home Decor
Unit 1, Building 15, Lane 248 Huqingping Highway Minhang District,Shanghai
Zip Code: 201105
Tel: +86 4006318388
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
ATY Home Decor
Unit 1, Building 15, Lane 248 Huqingping Highway Minhang District,Shanghai
Zip Code: 201105
Tel: +86 4006318388
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Bianca Ramos
Love the blown glass nothing was broken and sent with extra pieces just in case
Philip Teefy
We just love the colors
elizabeth chattaj miserachi
I love my new lamps they arrived before the estimated time they arrived in good condition
Mira Bajrami
I am really happy with the quality and the looks Of this chandelier. Looks amazing. Fast shipping too
Katie Milbourne
Absolutely mad light fitting, I love it! Arrived quickly considering the distance and only two broken pieces, which didn't matter as extra ones had be...
Nancy Turner
Not installed yet but looks nice
Jody Horn
Can't wait to install this in my new home!
Kimberly Jons
Love these lights, purchased and installed three of them on my outside deck.
johan flament
J'ai reçu et monté ce lustre dernièrement, j'en suis tout à fait satisfait. Le montage fut assez facile, un cristal en plus a été donné pour prévenir ...
Sue R.
It took us about 5 hours to have it assembled but trust me it worth the hassle. Customer service team was very helpful and sent instructions to us tha...
James Foesier
It is beautiful and easy to assemble
Kathryn Boscia
This chandelier is gorgeous. It's been a huge crowd pleaser so far. It looks so much better in person. I was completely confused about the dimmable vs...
Anonymous
Absolutely beautiful ! Amazing seller
Curtis Krouzel
The fixture is incredible and exceeded our expectations. Excellent service and prompt shipping. Will buy again !
Laura Fleet
The customer service was fantastic and they were very responsive to questions. The product arrived, as indicated, disassembled. The packaging was done...
B***n
Beautiful chandelier, fast shipping, great quality . i recommended
Anonymous
The chandelier was hung today and it looks spectacular. Received all the glass and metal cage fairly quickly with only 7 broken glass pieces - easily ...
W***o
Hello, received, installed, everything is perfect for now and the lighting is excellent. Thank you
6***r
Very good quality. Item exactly as described
H***r
Amazing quality!